How we are regulated
LSS Legal Ltd is regulated by the Office of Immigration Services Commissioner (OISC) and authorised to provide Immigration advice at Level one. Our OISC Registration reference number is F201900094. The Office of the Immigration Services Commissioner (OISC) regulates immigration advisers, ensuring they are fit and competent and act in the best interest of their clients. OISC is an executive non-departmental public body, sponsored by the Home Office.
Our Complaints Procedure
It is important to us that we provide services of the highest quality to all of our clients. We aim to ensure that any complaints that clients may have are identified and dealt with in accordance with this procedure.
Making a complaint
You can register your complaint with the person dealing with your matter or the Director who is responsible for ensuring that all complaints are handled effectively and in accordance with this procedure.
Investigating your Complaint
We will acknowledge your complaint within 48 hours.
We will conduct a full investigation and an independent review of your matter.
We aim to respond in full within 28 days. However, if your complaint is of a more complex nature we will require more time but we will let you know when you will receive a full response.
Will reply to you, usually in writing to tell you our views on your complaint and how we propose to resolve it, hopefully to your satisfaction.
If you are dissatisfied with the outcome, or the way your complaint has been handled, you may write to the Practice Manager who will make such further investigations as are necessary.
The Practice Manager will inform you of the conclusions and any alternative proposals to resolve your complaint, usually within 28 days of this being referred to him.
At any stage you may take your complaint to the Office of the Immigration Services Commissioner (OISC) who regulate our service.